Refund policy

You may cancel your order at any time and free of charge, provided it has not yet been prepared.

Once your order has been received, you have 14 calendar days from the date of delivery to request a return.

Skeins must be returned in their original condition, unwound and with their original labels attached. Once the parcel has been received and inspected, a refund will be issued for the value of the purchase, less any return shipping costs.

To request the cancellation of an order that has not yet been prepared, or to return an item that has already been delivered, please log in to your account at account.vegaknits.com

If you experience any issues or have any questions, please feel free to contact us and we will be happy to help.